Delivery Policy
Effective Date: August 19, 2025
This Delivery Policy outlines the terms and procedures governing the delivery of services (“Services”) provided by GCM Supply LLC (“we,” “us,” or “our”) to you (“you” or “your”) through our advertising and marketing website. By engaging our Services, you agree to comply with this policy.
1. Delivery Timeline
- Service-Specific Timelines: The delivery timeline for each Service will be specified in the mutually signed Service Agreement or Order Form. This timeline starts from the date we receive all necessary information, materials, and approvals from you.
- Delays Due to You: If delays occur due to your failure to provide required information, feedback, or approvals within the agreed timeframe (as specified in Section 3 of the Terms of Service), the delivery timeline will be extended accordingly. We will notify you in writing of the revised timeline.
- Force Majeure: We shall not be liable for delays caused by circumstances beyond our reasonable control, such as natural disasters, server outages, or third-party service disruptions. In such cases, we will adjust the timeline and notify you promptly.
2. Delivery Methods
- Digital Deliverables: Most Services, including ad creatives, content drafts, reports, and campaign setups, will be delivered electronically via email or through a secure client portal accessible on our Website. You will receive a notification once the deliverable is available.
- Physical Deliverables: If applicable (e.g., printed marketing materials), delivery will be made via a reputable courier service, with tracking information provided to you upon shipment. Risk of loss or damage to physical deliverables passes to you upon delivery to the courier.
3. Review and Approval Process
- Initial Submission: We will submit each deliverable for your review along with instructions on how to provide feedback. You agree to review and respond within 3 business days of delivery, unless otherwise specified in the Service Agreement.
- Revisions: We offer a specified number of complimentary revisions for each deliverable, as outlined in the Service Agreement. Additional revisions beyond the agreed number may be subject to extra fees, which will be communicated to you in advance.
- Final Approval: A deliverable is considered finalized upon your written approval (via email or client portal). If no feedback is received within the review period, the deliverable will be deemed approved.
4. Quality Standards
- Professional Standards: All deliverables will meet industry-standard quality benchmarks and adhere to the specifications outlined in the Service Agreement. This includes compliance with platform policies (e.g., Google Ads, Facebook Guidelines) for advertising materials.
- Accuracy: We will use reasonable efforts to ensure that data, metrics, and content in deliverables (such as reports, ad copy) are accurate. However, you are responsible for verifying critical information before use.
- Branding Alignment: Custom creatives and content will align with your brand guidelines provided to us, to the extent such guidelines are clear and complete.
5. Post-Delivery Support
- Bug Fixes: For technical deliverables (e.g., campaign setups, tracking implementations), we will address any functional errors or bugs identified within 7 days of delivery at no additional cost.
- Minor Adjustments: Small-scale adjustments to finalized deliverables (e.g., typos, minor formatting changes) requested within 5 business days of final approval will be made complimentary.
- Extended Support: Ongoing support beyond the delivery phase is available as part of our retainer Services or can be arranged separately for a fee.
6. Delivery Failure
- Non-Delivery: In the event we fail to deliver a Service within the agreed timeline without valid cause, you may request a partial or full refund for the undelivered portion, at our discretion.
- Rejection: If a deliverable is rejected for reasons not covered by the agreed quality standards or specifications, we will work to resolve the issue promptly. Repeated rejection without reasonable cause may result in additional charges or termination of the Service Agreement.
7. Contact Us
For questions or concerns regarding service delivery, please contact:
GCM Supply LLC
5900 BALCONES DRIVE STE 60959 AUSTIN, TX, US, 78731