Refund Policy

Effective Date: August 19, 2025

This Refund Policy outlines the terms and conditions under which GCM Supply LLC (“we,” “us,” or “our”) may issue refunds for the advertising and marketing services (“Services”) provided to you (“you” or “your”). By engaging our Services, you agree to the terms of this policy.

1. Eligibility for Refunds

Refunds may be considered in the following circumstances:

Service Non-Delivery: If we fail to deliver a scheduled Service within 15 business days of the agreed timeline (excluding delays caused by your actions or force majeure events), you may request a refund for the undelivered portion of the Service.

Material Breach of Agreement: If we fail to meet the core specifications outlined in the Service Agreement (e.g., campaign setup violating platform policies resulting in immediate suspension), you may be eligible for a partial refund proportional to the unmet obligations.

Duplicate Payments: In case of accidental duplicate payments for the same Service, we will refund the excess amount within 5 business days of verification.

2. Non-Refundable Circumstances

The following are not eligible for refunds:

Services Already Delivered: Fees for completed Services, including finalized deliverables (e.g., ad creatives, published content, campaign reports), are non-refundable.

Client-Initiated Cancellations: If you cancel ongoing Services, you will be responsible for payment for work completed up to the cancellation date, with no refund for prepaid but undelivered Services unless specified otherwise in the Service Agreement.

Failure to Provide Feedback: Delays or dissatisfaction resulting from your failure to provide timely feedback or necessary materials (as outlined in the Delivery Policy) do not qualify for refunds.

Performance Outcomes: We do not guarantee specific performance results (e.g., sales numbers, click-through rates), and refunds will not be issued based on unmet performance expectations unless explicitly agreed in writing.

Third-Party Issues: Refunds will not be provided for disruptions caused by third-party platforms (e.g., ad account suspensions due to policy changes) unless directly caused by our negligence.

3. Refund Process

Request Submission: To request a refund, you must submit a written request to info@GCMsupplyllc.com within 30 days of the event giving rise to the refund claim, including details of the issue and supporting documentation.

Review Period: We will review your request within 10 business days and notify you of our decision in writing. If approved, we will specify the refund amount and timeline.

Refund Disbursement: Approved refunds will be processed within 7 business days of approval, using the same payment method as the original transaction. Please allow additional time for the refund to reflect in your account, depending on your financial institution.

4. Refund Limitations

Maximum Refund Amount: The total refund for any Service will not exceed the fees paid for that specific Service, excluding taxes and processing fees.

Multiple Refunds: Frequent refund requests (more than 2 in a 12-month period) may result in a review of our business relationship, including potential termination of Services.

Disputed Charges: If you initiate a chargeback with your payment provider without first following our refund process, we reserve the right to contest the chargeback and may suspend Services until resolution.

5. Contact Us

For questions or to submit a refund request, please contact:

GCM Supply LLC

5900 BALCONES DRIVE STE 60959

AUSTIN, TX, US, 78731

Email: info@GCMsupplyllc.com